Refund Policy
Refund Policy
At Housesae.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may request a refund within 14 days of receiving your items.
Eligibility for Refunds:
To be eligible for a refund, please ensure that:
- The item is in its original condition, unused, and with all original tags attached.
- You have proof of purchase, such as a receipt or order confirmation email.
- The request for a refund is made within 14 days of receiving your order.
How to Request a Refund:
To request a refund, please contact our customer service team at contact@housesae.com with your order details and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if your request is eligible.
Return Shipping:
You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.
Processing Time:
Once we receive your returned items, we will inspect them to ensure they meet our return eligibility criteria. Upon approval, we will process your refund to the original payment method within [number] business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Exchanges:
If you would like to exchange your item for a different size, color, or style, please follow the same process as requesting a refund. Once we receive your returned item, we will issue you a store credit or process a new order for the exchange item.
Contact Us:
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us at contact@housesae.com. Our customer service team is here to assist you.
Note: This Refund Policy applies only to purchases made directly through Housesae.com. If you purchased our products from a third-party retailer, please refer to their return policy for assistance.